General Questions & Logistics
- We are based in La Fortuna, San Carlos, Costa Rica, the adventure hub at the foot of the Majestic Arenal Volcano.
- We have a physical office for the greater security of our clients with parking in case you wish to make this the starting point for your activities.
- Our customer service and reservations team is available Monday to Sunday, from 6:30 AM to 9:30 PM.
- Yes, we offer pickup services from major hotels in the La Fortuna area for most of our activities.
- The pick up place is only in hotels near at La Fortuna downtown. In hotels for apply extra cost.
- We also provide private shuttle services for long-distance transfers to and from any destination in Costa Rica.
- Yes, we are a formal tour operator fully licensed and certified by the ICT (Costa Rican Tourism Board). This ensures our operations meet strict national safety, insurance, and quality standards. o Also our company has all the insurance and policies for activities, tours and private transport; you can request them through our contact oAice information email reservas@northadventurescr.com o All our Guides are certified by the ICT (Costa Rican Tourism Board) and our drivers by DGEV (General Directorate of Road Education).
About the Tours & Activities
- No prior experience is necessary for the vast majority of our activities.
- Before starting any high-adrenaline activity (such as river tubing or canyoning),
our certified guides will provide a comprehensive safety briefing and gear
orientation.
- La Fortuna is located in a tropical rainforest zone, so light rain is normal and
often enhances the lush scenery. - Tours operate rain or shine; however, if extreme weather conditions
compromise guest safety (e.g., lightning storms or flooding), the tour will be
canceled, and you will receive a full refund or a free rescheduling option.
- We recommend comfortable, quick-drying clothes, sunscreen, insect
repellent, and closed-toe shoes with good grip (sneakers or hiking boots). - For water-based tours like the La Fortuna Waterfall, Rio Celeste, or River Tubing,
please bring a swimsuit, a towel, and a change of dry clothes.
Bookings, Payments & Cancellations
- You can book instantly and securely on the North Adventures CR website.
- We accept all major credit and debit cards through our secure online payment
gateway.
- All cancellations must be made in writing via email to:
info@northadventurescr.com - All cancellations must be made minimum three (3) days before the arrival date,
except during the Easter season, mid-year holidays in July, Christmas and from
January 1 to 12, which case must be made seven (7) days before from the date
of service. - If the No Show is due to force majeure or illness, valid legal or medical
documentation must be presented. Each case will be reviewed individually to
determine whether a full or partial refund is possible. The submission of
documents does not guarantee a refund. - Cancellations made more than 72 hours in advance: You will receive a 100%
full refund. - Cancellations made between 72 and 48 hours before the tour: A 50% penalty
fee applies. - Cancellations made with less than 47 hours notice or “No Shows”: No refunds are issued. because our company need cover the cost and spaces of the service.
- In case the client does not show up for the tour, it will be NO SHOW, 100% of
the reservation amount will be charged.